TERMS AND CONDITIONS
These General Terms and Conditions apply to all reservations and guest accommodation contracts concluded between Laasenhof Resort Karsten Scholz (Laasenhof) with third parties (guests) as well as to all other services and deliveries provided by Laasenhof. The guest is advised that reservation numbers that the guest receives from third parties (e.g. internet portals) are not identical to the reservation or booking number from Laasenhof. Offers from Laasenhof to conclude an accommodation contract are subject to change and non-binding. Laasenhof is entitled, at its own discretion, to refuse to conclude an accommodation contract with a guest.
Reservations are only possible electronically via Laasenhof’s online and mobile channels or via third parties/intermediaries (e.g. online booking portals). A reservation by telephone, a reservation by email or other non-automated reservation types require notification of a reservation confirmation and/or a reservation number from Laasenhof.
By reserving a hotel room, the guest offers Laasenhof the conclusion of an accommodation contract. If there is availability, the guest will receive a reservation or booking number from Laasenhof. This creates an accommodation contract. This agreement is binding for both contractual partners. There is no entitlement to a specific room. Laasenhof reserves the right to rent the reserved rooms to someone else after the reservation has expired or been canceled. The guest receives a binding booking or reservation number from Laasenhof, not necessarily a separate written reservation confirmation. The resale/rental and/or transfer of booked rooms is prohibited. In particular, it is not permitted to forward rooms and/or room contingents to third parties at prices higher than the actual room prices. The assignment or sale of the claim against Laasenhof is also not permitted. In these cases, Laasenhof is entitled to cancel the booking, especially if the guest provided untrue information to the third party about the type of booking or payment during the assignment/sale. Using the hotel room for any purpose other than accommodation is expressly prohibited.
3. PREPAID RESERVATIONS, CANCELLATION AND REBOOKING, CHARGING THE SPECIFIED CREDIT CARD/ALTERNATIVE METHOD OF PAYMENT TO COMPENSATE FOR FURTHER OPEN POSITIONS
For a valid reservation, a valid credit card must be provided by the guest at the time of booking or an alternative means of payment offered on Laasenhof’s electronic sales channels. Laasenhof has the right to immediately check the validity of this information and to pre-authorize it on the specified credit card or alternative means of payment. With the advance authorization, the available limit of the (credit) card or alternative means of payment is temporarily reduced by the corresponding amount, i.e. the corresponding amount is “reserved”. The credit card or alternative means of payment will be charged subsequently no later than on the day of arrival for the full amount for the overnight stay plus any additional services booked.
Laasenhof is entitled to deduct from the credit card or alternative payment method specified during the reservation all amounts that the guest has paid to Laasenhof for open positions, in particular due to subsequent additional bookings and/or use of additional services (e.g. consumption at the bar) or other uses ( e.g. bicycle rental) or his behavior (e.g. smoking without permission in the room).
If a non-cancellable rate is booked, the full amount of the stay will be debited from the guest’s specified credit card or the chosen alternative payment method at the time of booking. Non-cancellable reservations are generally non-cancellable, non-rebookable and non-refundable. If it is not possible to charge the credit card, Laasenhof reserves the right to cancel the reservation made. This means that the guest’s right to use the room expires.
The arrival date is 3 p.m. on the booked arrival day.
When booking a flexible rate, the full total amount of the stay will be pre-authorized on the guest’s specified credit card before the arrival date or a pre-authorization of at least €0 will be used to check whether the card can generally be charged. Once the guest has received their room key card, a booking can no longer be canceled or rebooked, regardless of the following regulations. The reservation of a cancelable rate, which is marked as such in the description and conditions, can be canceled and rebooked free of charge until the deadline stated in the rate description before the arrival date. As a rule, the deadline is 24 hours before arrival. For cancellations made less than the arrival date, the costs of the first night of the stay will be retained or charged. Rebookings that are made less than the applicable deadline before the arrival date may be possible, provided that there is appropriate availability on the part of Laasenhof for the desired alternative stay dates. If Laasenhof’s current daily rates for the new stay dates are higher than for the original dates, the guest must also pay the difference in rates. If there is no availability for the desired alternative stay dates, rebooking is not possible.
The reservation of a non-cancellable rate marked as such in the description or conditions cannot be canceled or rebooked free of charge. In the event of cancellations or no-shows by the guest, the total amount of the stay will be retained.
No later than on the day of arrival, the credit card or alternative means of payment will be charged for the full amount of the overnight stay plus any additional services booked. If it is not possible to charge the credit card, Laasenhof reserves the right to cancel the reservation made. This means that the guest’s right to use the room expires.
If the guest does not appear (no show), the full amount of the stay will be charged for a flexible rate booked and the guest’s further right to use the room will expire. If the guest does not show up for a non-cancellable rate, the full amount of the stay will be retained and the guest’s further right to use the room will expire.
Laasenhof reserves the right to cancel a reservation at any time. Resulting claims for damages are limited to the total overnight price of the booked stay.
4. REGISTRATION CERTIFICATE AND TRANSFER OF PERSONAL DATA
Within the framework of the registration law, the guest is obliged to truthfully provide their personal data as well as additional information relevant to the registration form in advance via Laasenhof’s electronic online registration data collection.
5. TAXES, FEES AND DUTIES
The applicable prices are gross total prices and include all statutory taxes, fees and charges. In the event of changes to tax, fee and duty rates as well as the effective levying of new taxes, fees and duties previously unknown to the parties, Laasenhof reserves the right to adjust the prices accordingly. Accommodation prices are shown per room per night.
6. MEANS OF PAYMENT
Valid payment methods for hotel stays are Master Card, Visa Card, Diners Card and American Express and the alternative payment methods specified on the Laasenhof website in the respective local currency of the booked hotel. It is not possible to provide services on an invoice to be paid later. Valid means of payment on site for the consumption of food and drinks as well as other goods and services offered by Laasenhof are EC cards, Master Cards, Visa Cards, Diners Cards, American Express and cash in euros.
7. POSSIBILITIES OF USING RESERVED ROOMS
Reserved rooms are available to guests from 3 p.m. on the day of arrival and until 11 a.m. on the day of departure. On the day of departure, the guest must vacate his hotel room by 11 a.m. at the latest and return it to Laasenhof undamaged. If the guest does not return his hotel room after 11 a.m. on the day of departure in violation of the contract, he will therefore owe Laasenhof flat-rate damages amounting to 100% of the current daily overnight price for one night for the hotel room. The guest is permitted to prove that no damage or reduction in value was caused by Laasenhof due to the late return of the hotel room or that it was significantly lower than the above flat rate for damages. In addition, if the guest vacates the room late or fails to do so, Laasenhof reserves the right to have its staff vacate it and to store all of the guest’s items in the hotel. Laasenhof assumes no further liability for the items stored in this way, which goes beyond the liability conditions (9.) formulated in these terms and conditions.
8. USES OF PUBLIC AREAS
By reserving a room, the guest can use the designated public areas, such as the sauna or similar, free of charge. Laasenhof reserves the right to close the public areas at short notice without prior notice. In the event of unavailability of a public area, the guest is not entitled to partial or full reimbursement of his or her payment for the overnight stay. The public areas are therefore not considered part of the accommodation contract concluded for the booked hotel room.
9. LIABILITY OF Laasenhof
Laasenhof is liable for damages resulting from injury to life, body or health for which it is responsible. Furthermore, Laasenhof is liable for other damages that are based on an intentional or grossly negligent breach of duty by Laasenhof as well as for damages that are based on an intentional or negligent breach of typical contractual obligations. A breach of duty by Laasenhof is equivalent to that of its legal representatives, employees or vicarious agents. Further claims for damages are excluded unless otherwise regulated in these General Terms and Conditions. If disruptions or deficiencies occur in Laasenhof’s services, Laasenhof will endeavor to remedy the situation upon knowledge or immediate complaint from the guests. The guest is obliged to do what is reasonable to remedy the disruption and keep any possible damage to a minimum. Furthermore, the guest is obliged to inform Laasenhof in good time of the possibility of exceptionally high damage occurring.
10. GUEST LIABILITY
The guest must treat the hotel room gently and with care. Young people under 18 must be accompanied by an adult. Young people between the ages of 16 and 17 are allowed to stay overnight with us with written authorization and a copy of their ID from their parents.
The guest is liable for damage caused by him and consequential damage. This includes, even in the case of only slight negligence, all dirt that exceeds the usual level, all damage and the costs of a fire alarm that may arise from using the hotel room. The use of electronic devices brought by the guest, such as kettles, irons and hairdryers, is not permitted for fire safety reasons. If costs arise due to the use of such devices, e.g. for fire alarms or damage to inventory, the guest is fully liable for these costs.
11. FOOD AND DRINKS BROUGHT
It is prohibited to consume drinks that you have brought with you in public areas. The consumption of food brought with you may be possible after consultation and prior approval with and from the Laasenhof team on site. Breakfast can only be taken in the designated rooms in the public area.
12. NO SMOKING IN THE HOTEL
The Laasenhof Resort is a non-smoking hotel. It is therefore forbidden to smoke in public areas as well as in the guest rooms. In the event of a violation, Laasenhof has the right to demand an amount of € 250.00 from the guest as compensation for the additional cleaning costs, including any loss of sales due to the blocking of the room. This compensation amount is to be set higher or lower if Laasenhof proves higher damage or the guest proves lower damage.
Bringing pets in the form of cats and dogs is permitted after prior registration (booking of the pet flat rate) and is subject to a fee. Exceptions are blind dogs, deaf dogs and other similar service dogs. These can be carried free of charge and at any time.
14. HOUSE LAW
Laasenhof reserves the right to expel guests from the house. This applies in particular if you do not follow staff instructions, make discriminatory comments, harass or endanger other guests.
15. FINAL PROVISIONS
In the event of any contradictions between the accommodation contract and these General Terms and Conditions, the provisions of the accommodation contract take precedence. The accommodation contract and these general terms and conditions contain all agreements between the parties regarding the subject matter of the contract. There are no oral additional agreements to the accommodation contract. Changes or additions must be made in writing. All declarations and notifications to be made in accordance with the accommodation contract and these General Terms and Conditions must be in writing, unless expressly stated otherwise. Laasenhof is entitled to transfer all rights or claims from the accommodation contract to third parties. Laasenhof is entitled to have obligations arising from and in connection with the accommodation contract carried out by third parties.
Any ineffectiveness of one or more of the above provisions does not affect the effectiveness of the remaining provisions. The ineffective provision must be replaced by an effective one that comes closest to the economic and legal intentions of the parties. The law of the Federal Republic of Germany applies to the accommodation contract with the exception of the UN Convention on Contracts for the International Sale of Goods. Changes and additions to the contract or the general terms and conditions should be made in text form. Unilateral changes or additions by the guest are invalid.
The place of jurisdiction for all disputes arising between the parties from the contractual relationship is Pirna, provided that the contractual partner is the Laasenhof merchant, a legal entity under public law or a special fund under public law.